Contact our Support Team
Find us on Discord
To contact our customer support team, please send a message to our Support Team member on Discord.
You can join by following this link
In the top right corner (when viewing our Discord server), right-click on "Support Team" and click "Message".
Use the form below to request assistance:
Support will respond in 12-24 hours
- SPGENS Username:
- Explain your issue:
- Date the issue occurred (if applicable):
For more information regarding verifying your account, please visit our guide to verifying your account
Forgotten Password or Username?
Head over to this page to reset your password
If you have just donated, please allow for 12 to 24 hours for your donation to process. If a donation was sent incorrectly or has not arrived in the 12-24 hour time window, contact us at our Support Ticket Page
SPGENS is not affiliated or associated with HanbitSoft or I.O. Entertainment.
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